PLEASE READ THESE TERMS OF SERVICE (“Terms”) CAREFULLY. BY ACCESSING OR USING OUR WEBSITE (THE “Site”) OR ANY SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS AND ALL POLICIES INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE, DO NOT USE THE SITE OR SERVICES.

These Terms form a legal agreement between you and Spearhead Support Services (“Spearhead Support Services,” “we,” “us,” or “our”), a company organized in [State], with principal offices at [Company Address]. These Terms supersede any prior agreements about the Services.

You can review the most current version of these Terms at any time on this page. We may update them by posting changes here. Your continued use of the Site or Services after changes are posted constitutes acceptance.

Overview

The Site (https://www.spearheadsupportservices.com and any subdomains) is operated by Spearhead Support Services. By visiting the Site and/or purchasing or using our services (the “Services”), you agree to these Terms and any additional terms referenced or presented at the point of use (collectively, the “Agreement”). If there is a conflict, the additional terms for a particular Service control.

Any new features or tools added to the current Services are also subject to these Terms.

General Terms

You represent that you are at least the age of majority in your state of residence, or you have the consent of your parent/guardian for any minor dependents who use the Site.

You will not use the Site or Services for any unlawful purpose or in violation of any applicable laws or regulations.

You must not introduce malware, viruses, or destructive code. A breach may result in immediate termination of your account and access.

We may, at our sole discretion, without notice: (i) restrict, suspend, or terminate access; (ii) change or discontinue any part of the Site/Services; (iii) refuse or remove content; (iv) deactivate/delete accounts; and (v) set general practices and limits for use. We are not liable for these actions.

Non-card data you submit may travel unencrypted across networks; payment card data is encrypted during transfer.

You may not reproduce, copy, sell, resell, or exploit the Site/Services without our express written permission.

You may not reverse engineer or create derivative works from our content or software except as permitted by law.

Creating an Account

Registration requires accurate, current, and complete information. You are responsible for safeguarding your credentials and for all activities under your account. Notify us immediately of unauthorized use. Providing false or incomplete information may lead to suspension or termination.

Acceptable Use & Content

You are solely responsible for content you submit, upload, post, email, transmit, or otherwise make available via the Services. You agree not to:

Post unlawful, harmful, threatening, harassing, defamatory, obscene, or hateful content;

Harm or attempt to harm minors;

Impersonate others or misrepresent your affiliation;

Infringe intellectual property or privacy rights;

Post spam, junk mail, or unauthorized solicitations;

Upload malware or code intended to disrupt systems;

Interfere with others’ use of the Services or our networks;

Violate applicable laws, sanctions, or regulations;

Stalk, harass, or collect personal data about others without consent.

We may pre-screen, remove, or refuse any content at our discretion and may access and disclose account information if required by law, to enforce these Terms, respond to claims, support customer service, or protect rights, property, and safety.

Global Use; Export/Import Compliance

You agree to comply with all applicable local rules and U.S. export/import laws, including the EAR and OFAC sanctions programs. You represent that you are not on any prohibited-party list and will not use the Services for prohibited end uses.

Your Submissions; License to Us

We do not claim ownership of your content. For content you make publicly accessible on the Site/Services, you grant Spearhead Support Services a worldwide, royalty-free, non-exclusive license to use, reproduce, adapt, publish, translate, publicly perform/display, and distribute such content for the purpose of operating and promoting the relevant Service areas. This license ends when you remove the content or your membership ends.
Feedback/Contributions. If you submit ideas, suggestions, or proposals, you agree (i) they are not confidential; (ii) we have no obligation of confidentiality; (iii) we may use or disclose them for any purpose; and (iv) you are not entitled to compensation.

A2P Messaging, TCPA/CTIA & E-Sign Consent

By providing your mobile number and opting in, you consent to receive SMS/MMS messages from Spearhead Support Services. Message frequency varies. Message and data rates may apply.

Opt-Out: Reply STOP to cancel.

Help: Reply HELP or email [email protected].

No Purchase Condition: Consent is not a condition of purchase.

Data Use: We do not sell or share your mobile number to unaffiliated third parties for their marketing.

Carrier Liability: Carriers are not liable for delayed or undelivered messages.

E-Sign: You consent to receive disclosures and communications electronically, including via SMS and email, and agree electronic actions (e.g., clicking a button, typing your name) constitute your signature where permitted by law.

For more details, see our Privacy Policy.

Payments, Billing, Trials, and Refunds

If you purchase Services, you agree to pay all fees, taxes, and charges described at checkout or in an order form. You authorize us (and our payment processors) to charge the payment method you provide.

Billing Cycle/Auto-Renewal (if applicable): Certain subscriptions auto-renew until canceled. You may cancel before renewal to avoid future charges.

Refunds: [Insert your refund policy—e.g., “All sales are final unless otherwise required by law” or a specific window/conditions].

Chargebacks: You agree to first contact us to resolve billing issues before initiating a chargeback.

Third-Party Links, Services & Tools

The Site may link to third-party websites or include third-party tools or services. We are not responsible for their content, availability, or practices. Your use of third-party services is at your own risk and subject to those providers’ terms and policies.

Intellectual Property

All content and software associated with the Site/Services, including text, graphics, logos, icons, images, and compilations, are owned by or licensed to Spearhead Support Services and protected by intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Site/Services for your personal, non-commercial use. You may not copy, modify, distribute, sell, reverse engineer, or create derivative works except as expressly permitted.

Our names, logos, and marks are trademarks of Spearhead Support Services. You may not use them without our prior written consent.

Warranty Disclaimers

YOUR USE OF THE SITE AND SERVICES IS AT YOUR SOLE RISK. THE SITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
We do not warrant that the Services will be uninterrupted, timely, secure, or error-free, or that results will be accurate or reliable.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SPEARHEAD SUPPORT SERVICES AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SITE OR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Our aggregate liability for all claims arising out of or relating to the Services shall not exceed the amount you paid to us for the Services giving rise to the claim in the 3 months preceding the event.

Some jurisdictions do not allow certain limitations—some or all of the above may not apply to you.

Indemnification

You agree to defend, indemnify, and hold harmless Spearhead Support Services and its affiliates, officers, directors, employees, contractors, and agents from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from or related to: (i) your use of the Site/Services; (ii) your content; (iii) your violation of these Terms; or (iv) your violation of any law or third-party rights.

Termination

You may cancel your account by contacting [email protected]. We may suspend or terminate your account or access at any time, with or without notice, for any reason, including breach, legal requests, discontinuation or modification of Services, security issues, inactivity, suspected fraud, or nonpayment. Upon termination, your rights under these Terms end, and we may delete associated data as permitted by law and our Privacy Policy.

Government & Legal Requests

To comply with subpoenas, court orders, or governmental requests, to protect our systems, or ensure business integrity, we may access and disclose information we deem necessary, consistent with our Privacy Policy.

International/Foreign Access

The Site is controlled from the United States. If you access from outside the U.S., you are responsible for compliance with local laws and agree not to use or export content in violation of U.S. laws and regulations.

Errors, Inaccuracies & Omissions

Information on the Site may contain typographical errors or inaccuracies, including pricing and availability. We may correct errors and update information at any time without notice, including after an order submission.

Privacy Policy

Your use of the Services is subject to our Privacy Policy, which explains how we collect, use, and share data, including for A2P messaging. See: https://www.spearheadsupportservices.com/privacy-policy.

Choice of Law; Venue; Dispute Resolution

These Terms are governed by the laws of the State of [State], without regard to conflict-of-laws rules. Venue for any permitted court action lies exclusively in the state or federal courts located in [County], [State], and you consent to personal jurisdiction there.

(Optional but recommended) Arbitration & Class-Action Waiver
Except for claims seeking injunctive relief or for IP rights, any dispute arising out of or related to these Terms or the Services shall be resolved by binding arbitration administered by [Arbitration Provider] under its rules. You and Spearhead Support Services waive any right to a jury trial and to participate in a class action. You may opt out within 30 days of first accepting these Terms by emailing [email protected] with subject “Arbitration Opt-Out.”

Waiver & Severability

Failure to enforce any provision is not a waiver. If any provision is found unenforceable, the remaining provisions remain in full force and effect, and the unenforceable provision will be replaced with an enforceable term that most closely reflects the original intent.

No Right of Survivorship; Non-Transferability

Your account is non-transferable. Rights to your account or content terminate upon death. Upon receipt of a death certificate, we may terminate the account and delete content, subject to applicable law.

Statute of Limitations

Any claim arising out of or related to the Services or these Terms must be filed within one (1) year after the cause of action accrues, or it is permanently barred, to the extent permitted by law.

Notices; Contact

We may provide notices via email, SMS/MMS, postings on the Site, or other reasonable means. You are responsible for keeping your contact information current.