Spearhead Support Services (“Spearhead Support Services,” “we,” “us,” or “our”) values your privacy. This Privacy Policy (“Policy”) explains how we collect, use, and protect personal information from visitors and users of our website, communication systems, and online services. Our Policy is designed to demonstrate our commitment to exceeding existing privacy and data protection standards, including those applicable to A2P 10DLC messaging and TCPA compliance.

We reserve the right to update this Policy at any time. If you are a registered user, we will notify you of changes via email or SMS. If you are not registered, please review this page periodically for updates. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised Policy.

This Policy applies solely to Spearhead Support Services and governs all data collection and use by us. By using www.spearheadsupportservices.com or engaging with us via SMS, email, or any other channel, you consent to the data practices described herein

Information We Collect

You may choose to provide personal information to us voluntarily. If you do not, we may not be able to register you or provide certain services.

We may collect the following types of information:

Voluntarily provided information, such as your name, address, email, phone number, and payment information, when you purchase services, sign up for SMS notifications, or contact us.

Automatically collected information, including cookies, IP address, browser type, operating system, and website activity.

SMS data, such as your phone number, opt-in/opt-out status, message content (as applicable), timestamps, and delivery reports, in compliance with A2P 10DLC and TCPA regulations.

Non-personal demographic information, such as age range or geographic region, to improve user experience and service quality.

We collect information only for the purposes disclosed and only with your consent where required.

Why We Collect Information and For How Long

We collect and retain data to:

Provide the services you request and maintain your account.

Improve our website, communications, and customer experience.

Send transactional and promotional SMS or email messages (only with your opt-in consent).

Conduct surveys, marketing research, and service feedback (with consent).

Comply with legal or regulatory obligations.

We retain personal data only for as long as necessary for the stated purposes or as required by law, contracts, or recordkeeping standards.

Use of Information Collected

Spearhead Support Services does not sell, rent, or lease customer information to third parties. We use collected data to:

Operate and improve our website, SMS systems, and services.

Deliver communications related to your inquiries or transactions.

Provide updates on services or related offerings you may find beneficial.

Conduct limited marketing outreach in compliance with consent and opt-out rules.

We may share limited data with trusted partners (e.g., payment processors, delivery services, or analytics providers) strictly for operational purposes. These partners are contractually required to maintain confidentiality and comply with applicable privacy laws.

A2P Messaging & TCPA Compliance

By providing your mobile number and opting in, you consent to receive SMS or MMS messages from Spearhead Support Services. Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP to any message.

For help, reply HELP or contact us at [email protected].

Consent to receive messages is not a condition of purchase.

We do not share your mobile number with unaffiliated third parties for their marketing purposes.

All SMS communications are compliant with A2P 10DLC, TCPA, and CTIA guidelines.

Disclosure of Information

We will not disclose your personal information except:

As necessary to fulfill the services you request.

As described in this Policy or with your consent.

In aggregated, anonymized form that cannot reasonably identify you.

To comply with legal obligations (e.g., subpoena, court order).

To enforce our Terms of Service or protect our legal rights and property.

To auditors or service providers under strict confidentiality agreements.

Non-Marketing Communications

We reserve the right to contact you for non-marketing purposes such as:

Security alerts, bug notices, account verification, or policy updates.

Notifications regarding your transactions or support requests.

Children Under 13

Our services are not directed toward children under 13. We do not knowingly collect data from minors. If we become aware that a child’s information has been collected without parental consent, it will be deleted immediately.

Opt-Out and Unsubscribe

You may unsubscribe or opt out of emails and SMS at any time:

Email: Click “unsubscribe” in any message or email [email protected].

SMS: Reply STOP to any message.

Third-party sites: You must unsubscribe directly through those platforms.

Links to Other Websites

Our website may include links to partner or affiliate websites. Spearhead Support Services is not responsible for the content, security, or privacy practices of those sites. We encourage users to review each site’s policy before providing personal data.

International Users

Our operations are based in the United States. If you are located outside the U.S., by using our site or providing data, you consent to its transfer and processing in the United States under this Policy.

Security

We take industry-standard measures to protect your data:

Encrypted HTTPS connections (SSL/TLS).

Secure storage and restricted employee access.

Regular audits and monitoring to prevent unauthorized access or misuse.

While we use encryption and best practices to secure data, no system can guarantee absolute security.

Acceptance of Terms

By using this website or opting into our communications, you accept the terms of this Privacy Policy. Continued use following updates constitutes agreement with those changes.